Terms & Conditions

 

 

PURPOSE AND GENERAL

 

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the intattooveritas.es Website (hereinafter "the Website"), of which In Tattoo Veritas Supplier SRL. (hereinafter THE COMPANY) with [NIF / CIF] B87530101 and address at Estrella, 15, 28004, Madrid is the owner.

Through its intattooveritas.es site, THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Client", which is acquired by completing the registration form and following the steps that THE COMPANY subsequently communicates through email. The condition of Client implies adherence to the Terms of Use of the version published at the time the Website is accessed.

In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions contained in these General Conditions, to the extent that this may be applicable to them.

THE COMPANY wants to let its Customers and Users know that it is aimed exclusively at an audience over 18 years of age and that it accepts and distributes orders in the Spanish and International territory.

 

CONTACT

 

For any type of doubt, query or suggestion, you can send us your comments by email to: tienda@intattooveritas.com and in the event that your query is related to orders you can contact pedidos@intattooveritas.com

 

PRODUCT INFORMATION

 

The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of intattooveritas.es However, the information given on each product, as well as the photographs or videos related to them and the trade names, trademarks or distinctive signs of any kind contained in the website of THE COMPANY,  They are exhibited in intattooveritas.es as a guide.

 

PRICES

 

All prices of the products indicated through the website do not include VAT / IGIC and other taxes that may apply, these will be added at the end of the purchase. However, these prices do not include the costs corresponding to the shipment of the products, which are detailed in the SHIPPING section and must be accepted by the Customer.

 

AVAILABILITY

 

THE COMPANY informs the Customer that the number of units available is kept up to date with stock in stock and availability by our suppliers. In no case will THE COMPANY intentionally sell more units than it has or the supplier has reserved for you.

 

THE COMPANY will do everything possible to please all its Customers in the demand for the products. However, sometimes, and due to causes difficult to control by THE COMPANY such as human errors or incidents in computer systems, it is possible that the amount finally served by the supplier differs from the order placed by THE COMPANY to satisfy the orders of the Customers.

In the event that the product is not available after the order has been placed, the Customer will be informed by email or telephone of the total or partial cancellation of this or replacement. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If as a result of this cancellation the customer wants to return the delivered product, he must follow the provisions of the Return section.

 

PAYMENT

The Customer agrees to pay at the time he places the order. To the initial price that appears on the website for each of the products offered, the rates corresponding to the relevant shipping costs will be added. In any case, these rates will be previously communicated to the Customer before formalizing the purchase itself. The Customer must pay the amount corresponding to his order by payment by credit or debit card (Visa, Mastercard, Visa Electron and / or other similar cards), transfer, cash on delivery, PayPal, Bizum or any of the other forms of payment that The Company makes available. Payment by* bank transfer * must be made to the following bank account:*Holder: In Tattoo Veritas Supplier.**Caixa Bank**ES80 2100 2084 64 0200137922**Concept: indicate the order number.*The Customer must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email or telephone,  in the shortest possible time so that THE COMPANY can carry out the appropriate procedures.

SAFETY

 

THE COMPANY has the maximum security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client's computer and that of the Website. In this way, when using the SSL protocol, the following is guaranteed:

  • That the Client is communicating his data to the server center of THE COMPANY and not to any other that tries to impersonate it.
  • That between the Client and the server center of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.

 

ORDER FULFILLMENT

 

Once the order has been formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.

 

ORDER CANCELLATION

 

THE COMPANY will accept cancellations of orders when requested before sending it. To make the cancellation you must request it through the "Customer Service" form available in the "Contact us" section or by sending an e-mail to pedidos@intattooveritas.com

 

DEADLINES, PLACE OF DELIVERY AND LOSS

 

I. Delivery of the product

 

THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Customer in the order form. In order to optimize delivery, we thank the Customer for indicating an address to which the order can be delivered within normal working hours.

THE COMPANY will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the order form does not conform to reality or have been omitted.

THE COMPANY informs the Customer that it is possible that the same order is divided into several deliveries.

 

II. Delivery Time

 

intattooveritas.es offers its customers various shipping methods, price and speed of delivery. The client will be free to choose one or the other method, although intattooveritas.es will always notify his clients at the time of choosing the characteristics and particularities of each method.

Each delivery is considered to have been made from the moment in which the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.

In the event of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel his order in accordance with the procedure described in Section "11. Return." Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered for reasons attributable to the Customer.

Once the order leaves our warehouses, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.

For security reasons, THE COMPANY will not send any order to PO boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

 

III. Delivery Data, Deliveries not made and Loss.

 

If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, the realization of a series of follow-up actions, aimed at ensuring that the delivery occurs.

If after 7 working days after the departure to distribution of the order the delivery has not been arranged, the Customer must contact THE COMPANY. In the event that the Customer does not do so, after 10 working days from the departure to distribution of the order it will be returned to our warehouses and the Customer must take care of the shipping costs and return to origin of the merchandise, as well as the possible associated management expenses.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.

 

IV. Diligence in delivery

 

The Customer must check the good condition of the package before the carrier that, on behalf of THE COMPANY, makes the delivery of the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, subsequently, once the product has been reviewed, the Customer detects any incident such as blow, breakage, signs of having been opened or any damage caused to it by the shipment, he undertakes to communicate it to THE COMPANY via email in the shortest possible time, before the following 24 hours from delivery. From that moment on, incidents of this type will not be attended (only parts under warranty).

 

RETURN

 

I. Return procedure

 

All products purchased at THE COMPANY may be returned and refunded, provided that the Customer communicates to THE COMPANY his intention to return the product / s purchased within a maximum period of 7 calendar days from the date of delivery and that the rest of the conditions established in this section are met.

THE COMPANY will only accept returns that meet the following requirements:

  • The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
  • The shipment must be made using the same box in which it has been received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Customer must return it in a protective box so that the product arrives at the warehouse of THE COMPANY with the maximum possible guarantees.
  • A copy of the delivery note must be included inside the package, where the returned products and the reason for the return are also marked.
  • In order to facilitate the return process for Customers and to be able to correctly monitor it, THE COMPANY establishes as the only return procedure the one established by THE COMPANY.

 

*If the reason for the return is attributable to THE COMPANY or if once the package is received you find that some items are defective or do not correspond to the requested item, within a maximum period of 7 days you must notify it and return it for replacement.

 

In Tattoo Veritas guarantees that all the products it sells are new and have not been used by other customers.

For reasons of hygiene, changes will not be allowed in products that are sterilized (inks, creams, liquids ..)

*No changes or returns of Tattoo Machines and Power Supplies will be accepted except for failures

In case the purchased product is not to your liking, you can change it, as long as the product is not used and is in the same state in which it was delivered and that it retains its original packaging and labeling, for another item of equal or more value or failing that for a voucher that you will discount in products of our store.

You must notify pedidos@intattooveritas.com within 7 calendar days of receipt that the product wants to be returned. The information may be made via mail to pedidos@intattooveritas.com or through the customer service form. THE COMPANY will inform the customer of the address to which the product must be sent. The customer must send it through a courier company of his choice. The return must be paid by the customer.

 

II. Refunds to the CLIENT

 

The return of the products will result in a refund equal to the cost of the returned products minus the cost of the return service.

Only in the event that the product delivered is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.

Returns and partial cancellations will result in partial refunds.

THE COMPANY will manage the return order under the same system that was used for payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund on the Customer's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

 

WARRANTY OF THE PRODUCTS PURCHASED

 

THE COMPANY acts as a distributor of manufacturers who guarantee that the products presented for sale on the site do intattooveritas.es work correctly and do not present defects, or hidden defects that may make them dangerous or unsuitable for normal use.

The contractual guarantee offered is the one usually granted by the manufacturer. Once the Customer has received the product will have the instructions provided by the manufacturer in its box, sufficient for the correct use and installation of the product and all the information about the warranty. No Customer may request a warranty more extensive than the one indicated therein.

THE COMPANY will not be obliged to collect the damaged product and the Customer must contact the Manufacturer's After-Sales Service. In this sense, THE COMPANY will carry out the actions aimed at providing the Client who so request the contact details of said service and will provide them with sufficient information for the presentation of the relevant claims.

The warranty will lose its validity in case of defects or deterioration caused by external factors, accidents, in particular, electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions.

Products modified or repaired by the Customer or any other person not authorized by the Manufacturer are excluded from the warranty. The warranty will not be applicable to apparent defects and defects of conformity of the product, for which any claim must be made by the Customer in question within 7 days of delivery of the products. The warranty will not cover products damaged by improper use.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY

 

THE COMPANY holds all rights to the content, design and source code of this website and, in particular, including but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included in the Web.

Customers and Users are warned that such rights are protected by current Spanish and international legislation on intellectual and industrial property.

Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, all Spanish and European Community regulations in force in the matter are also applicable.

The total or partial reproduction of this website, or any of its contents, without the express written permission of THE COMPANY is expressly prohibited.

Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that involves an infringement of current Spanish regulations and / or international regulations on intellectual and / or industrial property, as well as the use of the contents of the Web is totally prohibited if it is not with the prior express written authorization of THE COMPANY.

THE COMPANY informs that it does not grant any license or implicit authorization on the intellectual and / or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Web.

Only the use of the contents of the web domain for information and service purposes is authorized, provided that the source is cited or referenced, with the user being solely responsible for the misuse thereof.

 

ACCESS AND STAY ON THE WEB. OUR CONTENTS

 

Customers and Users are fully responsible for their conduct, when accessing the information on the Web, while browsing it, as well as after having accessed.

As a result of the foregoing, Customers and Users are solely responsible to THE COMPANY and third parties for:

The consequences that may arise from a use, for illicit purposes or effects or contrary to this document, of any content of the Web, prepared or not by THE COMPANY, published or not under its name officially.

As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Web or its services or prevent the normal enjoyment by other Users.

THE COMPANY reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the Web to Customers and Users who misuse the contents and / or breach any of the conditions that appear in this document.

 

THE COMPANY informs that it does not guarantee:

  • That access to the Web and / or the linked Web is uninterrupted or free of error.
  • That the content or software that Customers and Users access through the Web or the linked Web does not contain any error, computer virus or other elements in the contents that may cause alterations in your system or in the electronic documents and files stored in your computer system or cause other damage.
  • The use of the information or content of this website or link websites that Customers and Users could make for their personal purposes.
  • The information contained in this website must be considered by Clients and Users as informative and orientative, both in relation to its purpose and its effects, which is why:
  • THE COMPANY does not guarantee the accuracy of the information contained in this website and therefore does not assume any responsibility for the possible damages or inconveniences for the Users that may arise from any inaccuracy present on the Web.

 

 

OUR RESPONSIBILITY

 

 

THE COMPANY does not assume any liability derived, by way of example but not limitation:

The use that Customers or Users may make of the materials of this website or linked websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of the contents of the Web or third parties.

Any damages to Customers or Users caused by normal or abnormal operation of the search tools, the organization or location of the contents and / or access to the Web and, in general, errors or problems generated in the development or instrumentation of the technical elements that the Web or a program provides to the User.

Of the contents of those pages to which Customers or Users can access from links included in the Web, whether authorized or not.

Of the acts or omissions of third parties, regardless of whether these third parties could be linked to THE COMPANY by contractual means.

Access by minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care or install any of the tools to control the use of the Internet in order to avoid (i) access to materials or content not suitable for minors,  as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.

Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or linked websites, nor will it be liable, therefore, for any damages and prejudices suffered by Clients or private and / or collective Users as a result of said communications and / or dialogues.

 

THE COMPANY will not be responsible in any case when they occur:

 

Errors or delays in accessing the Website by the Customer when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network,  causes of fortuitous event or force majeure and any other unforeseeable contingency beyond the good faith of THE COMPANY.

Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the services of the website are constantly operational.

Of the errors or damages produced to the website by an inefficient and bad faith use of the service by the Client.

Non-operability or problems in the email address provided by the Customer for sending the order confirmation.

In any case, THE COMPANY undertakes to solve the problems that may arise and to offer all the necessary support to the Client to reach a quick and satisfactory solution of the incident.

Likewise, THE COMPANY has the right to carry out during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, extend them by duly communicating it, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the same.

 

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