PURPOSE AND GENERALITIES
Through its website intattooveritas.es, THE COMPANY provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, persons wishing to benefit from its services must have the status of "Client", which is acquired by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of Client implies adherence to the Conditions of Use in the version published at the time of accessing the Website.
In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, insofar as they may be applicable to them.
THE COMPANY wishes to inform its Clients and Users that it is aimed exclusively at a public over 18 years of age and that it accepts and distributes orders in Spain and internationally.
For any type of doubt, query or suggestion, you can send us your comments by email to: email@example.com and in the event that your query is related to orders you can contact firstname.lastname@example.org
The descriptions of the products displayed on the Website are based on the information provided by the suppliers of intattooveritas.es. However, the information given on each product, as well as the photographs or videos relating to them and the trade names, trademarks or distinctive signs of any kind contained on the website of THE COMPANY, are displayed on intattooveritas.es as a guide.
All the prices of the products shown on the website do not include VAT/IGIC and any other taxes that may apply, these will be added at the end of the purchase. However, these prices do not include the shipping costs of the products, which are detailed in the SHIPPING section and must be accepted by the Customer.
THE COMPANY informs the Client that the number of units available is kept up to date with the stock in warehouse and the availability of our suppliers. Under no circumstances will THE COMPANY intentionally offer for sale more units than are available or reserved by the supplier.
THE COMPANY will make every effort to satisfy all its Customers in the demand for the products. However, on occasions, and due to causes that are difficult for THE COMPANY to control, such as human error or incidents in the computer systems, it is possible that the quantity finally delivered by the supplier differs from the order placed by THE COMPANY to satisfy the Customer's orders.
In the event that the product is not available after the order has been placed, the Customer will be informed by email or telephone of the total or partial cancellation or replacement of the order. Partial cancellation of the order due to unavailability does not entitle the Customer to cancellation of the entire order. If, as a result of this cancellation, the customer wishes to return the delivered product, he/she must follow the stipulations in the Return section.
The Customer agrees to pay at the time of placing the order. The initial price shown on the website for each of the products offered will be increased by the relevant shipping costs. In any case, these fees will be previously communicated to the Customer before formalising the purchase itself.
The Customer must pay the amount corresponding to their order by credit or debit card (Visa, Mastercard, Visa Electron and/or other similar cards), bank transfer, cash on delivery, PayPal, Bizum or any of the other payment methods that the Company makes available to them.
Payment by bank transfer *must be made to the following bank account:
*Custodian: In Tattoo Veritas Supplier.* *Caixa Bank*.
*ES80 2100 2084 64 0200137922*.
*Concept: indicate the order number.
The Client must notify THE COMPANY of any undue or fraudulent charge on the card used for the purchases, by email or telephone, as soon as possible so that THE COMPANY can take the appropriate steps.
THE COMPANY has the highest security measures commercially available in the industry. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client's computer and that of the Website. In this way, the use of the SSL protocol guarantees:
That the Client is communicating its data to the server centre of THE COMPANY and not to any other that might try to impersonate it.
That between the Client and the server centre of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
FORMALISATION OF ORDERS
Once the order has been formalised, that is to say, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.
CANCELLATION OF ORDERS
THE COMPANY will accept order cancellations when they are requested before the order is shipped. To make the cancellation you must request it through the form "Customer Service" available in the section "Contact us" or by sending an e-mail to email@example.com.
DEADLINES, PLACE OF DELIVERY AND LOSSES
I. Delivery of the product
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Customer on the order form. In order to optimise delivery, we would be grateful if the Customer could indicate an address to which the order can be delivered during normal working hours.
THE COMPANY shall not be liable for delivery errors caused when the delivery address entered by the Customer in the order form does not correspond to reality or has been omitted.
THE COMPANY informs the Customer that it is possible that the same order may be divided into several deliveries.
II. Delivery time
intattooveritas.es offers its customers various shipping methods, price and speed of delivery. The customer is free to choose one or another method, although intattooveritas.es will always inform its customers at the time of choosing the characteristics and particularities of each method.
Each delivery is considered completed from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company.
In the event of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel his order in accordance with the procedure described in Section "11. Returns". Delays in delivery shall not be considered to be those cases in which the order has been placed at the disposal of the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client.
Once the order has left our warehouses, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.
For security reasons, THE COMPANY will not send any order to PO boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and their address.
III. Delivery Data, Missed Deliveries and Loss.
If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions aimed at ensuring that the delivery is made.
If after 7 working days after the delivery of the order has not been arranged, the Client must contact THE COMPANY. In the event that the Client does not do so, after 10 working days from the delivery of the order it will be returned to our warehouses and the Client will have to pay the shipping costs and the cost of returning the goods to their place of origin, as well as any associated management costs.
If the reason for non-delivery is the loss of the parcel, our carrier will initiate an investigation. In these cases, the response time of our carriers usually ranges from one to three weeks.
THE COMPANY shall not be obliged to collect the faulty product and the Client must contact the Manufacturer's After-Sales Service. In this sense, THE COMPANY will take the necessary steps to provide the Client with the contact details of this service and will provide them with sufficient information for the presentation of the pertinent claims.
The guarantee shall become invalid in the event of defects or deterioration caused by external factors, accidents, in particular electrical accidents, wear and tear, installation and use not in accordance with the Manufacturer's instructions.
Products modified or repaired by the Customer or any other person not authorised by the Manufacturer are excluded from the warranty. The warranty shall not apply to apparent defects and defects of conformity of the product, for which any claim must be made by the Customer concerned within 7 days of delivery of the products. The guarantee does not cover products damaged by improper use.
INTELLECTUAL AND INDUSTRIAL PROPERTY
THE COMPANY holds all rights over the content, design and source code of this website and, in particular, including but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included on the website.
Clients and Users are advised that such rights are protected by current Spanish and international legislation on intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this website is also considered to be a computer programme, and therefore, all current Spanish and European Community legislation on the subject is also applicable to it.
The total or partial reproduction of this website, or any of its contents, is expressly prohibited without the express written permission of THE COMPANY.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialisation, public communication and/or any other action that involves an infringement of the current Spanish and/or international regulations on intellectual and/or industrial property, as well as the use of the contents of the Website without the prior express written authorisation of THE COMPANY is strictly prohibited.
THE COMPANY informs that it does not grant any implicit licence or authorisation whatsoever on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Website.
The use of the contents of the web domain is only authorised for informative and service purposes, provided that the source is cited or referred to, the user being solely responsible for the misuse of the same.
ACCESS AND STAY ON THE WEB. OUR CONTENTS
Clients and Users are fully responsible for their conduct when accessing the information on the Website, while browsing it, as well as after having accessed it.
As a consequence of the above, Clients and Users are solely responsible to THE COMPANY and third parties for:
The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of the Website, whether or not produced by THE COMPANY, whether or not published officially under its name.
As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or impair the Website or its services or prevent normal enjoyment by other Users.
THE COMPANY reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as to deny access to the Website to Clients and Users who misuse the contents and/or breach any of the conditions that appear in this document.
THE COMPANY informs that it does not guarantee:
That access to the Website and/or linked websites will be uninterrupted or error-free.
That the content or software to which Clients and Users access through the Website or the linked websites does not contain any error, computer virus or other elements in the content that may cause alterations in their system or in the electronic documents and files stored in their computer system or cause any other type of damage.
The use that Clients and Users may make of the information or content of this website or linked websites for their own personal purposes.
The information contained in this website should be considered by Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why:
THE COMPANY does not guarantee the accuracy of the information contained on this website and therefore assumes no responsibility for any possible damage or inconvenience to users that may arise from any inaccuracy on the website.
THE COMPANY assumes no liability whatsoever arising from, by way of example but not limited to:
The use that Clients or Users may make of the materials on this Website or linked websites, whether prohibited or permitted, in breach of the intellectual and/or industrial property rights of the contents of the Website or of third parties.
For possible damages to Clients or Users caused by normal or abnormal functioning of the search tools, the organisation or location of the contents and/or access to the Website and, in general, for errors or problems generated in the development or instrumentation of the technical elements that the Website or a programme provides to the User.
For the contents of those pages to which Clients or Users may access from links included on the Website, whether authorised or not.
The acts or omissions of third parties, regardless of whether these third parties may be linked to the COMPANY by contract.
Access by minors to the content included on the Website, it being the responsibility of their parents or guardians to exercise adequate control over the activity of their children or minors in their care or to install any of the tools to control Internet use in order to prevent (i) access to materials or content unsuitable for minors, as well as (ii) the sending of personal data without the prior authorisation of their parents or guardians.
The Company shall not be liable for the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organised through or around the Website and/or linked websites, nor shall it be liable, therefore, for any damages and prejudices suffered by Clients or individual and/or collective Users as a result of such communications and/or dialogues.
THE COMPANY shall not be liable under any circumstances in the event of:
Errors or delays in accessing the Website by the Client when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, causes of fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of THE COMPANY.
Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that there is no guarantee that the services of the Web site are constantly operational.
Errors or damage caused to the website due to inefficient and bad faith use of the service by the Client.
Non-operability or problems with the email address provided by the Client to send the order confirmation.
In any case, THE COMPANY undertakes to solve the problems that may arise and to offer all the necessary support to the Client to reach a quick and satisfactory solution to the incident.
Likewise, THE COMPANY has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, to extend them with due notice, or to proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behaviour in the participation of the same.