FREQUENT QUESTIONS

1. How can I register on the website?
If you are new here and you want to register as a customer on our website, go to the 'customer profile' icon located at the top of the website called Login. This will open up a screen where you should tick where it says Don't have an account? Create one here and a window will open for you to fill in your details and finally create your customer account and become part of Team In Tattoo Veritas. You will have to verify your account through the confirmation email that will arrive in your inbox. Check that our emails are not being deleted by your email manager (as they are considered spam) and that the email you gave us is well written.
2. I have forgotten my password, can I recover it?
To recover your password go to the Login section and click on the Forgot your password? link, a window will appear in which you must enter your email address and you will automatically receive an email with a link to reset your password. Check that our emails are not being deleted by your email manager (as they are considered spam).
3. Can I have a different billing address than the shipping address?
Of course, we recommend you to register as a new customer and in your customer account in the section called Addresses you can add your billing information and as many shipping addresses as you need. When you place your order you only have to select the delivery address you want.
4. Can I print my invoices online?
Actualmente no tenemos habilitada esta opción. Todas las facturas son enviadas con los pedidos, no obstante si necesitas una copia puedes solicitarla en el correo: contabilidad@intattoveritas.com y nuestro departamento de contabilidad te hará llegar la copia lo antes posible.
5. What is the difference between the DNI/CIF?
The main difference is how you are legally recognised, if you are self-employed your tax identification number will be your DNI number but it will have the name of NIF and if on the other hand you are registered as a company whether SL, SRL, CB, etc. Your identification number will be a CIF. We recommend that you enter your invoicing details correctly as once the invoice is generated it is very difficult to rectify it.
6. What is the VAT/VAT number?
VAT is the intra-community identification number that allows you to buy within the European Union. If you buy from us from outside Spain and you have a VAT number (other than Spanish), your purchases will be exempt from VAT. *You cannot buy in Spain with Spanish VAT. We recommend that you enter your invoicing details correctly as once the invoice is generated it is very difficult to rectify it.
7. How can I validate my points?
In order to validate the points of an order already placed you must log in to your customer account, and within your account go to the Loyalty Points section where you will see the available points and the validation button for you to activate them. If you have any problems during this process you can contact our orders department at pedidos@intattooveritas.com or call +34 690669173 and our colleagues will attend to your request as soon as possible.
8. How can I find out if an item is back in stock?
It's very simple, search for the item you want, if it is out of stock a window will appear at the bottom of the article with the following denomination Notify me when available, enter your email and you will receive a notification as soon as the item is back in stock.
9. Have you ordered a pre-sale?
Ten presente que si has comprado una PREVENTA cuya fecha es posterior a la fecha de la compra, no recibirás el pedido hasta llegada de dicha fecha. Recuerda que el sistema manda los emails de notificación automáticamente, aunque contengan productos que se van a poner a la venta en fecha posterior.
10. How do I know if I have placed my order correctly?
Once you have placed your order through our website you will immediately receive an email in your inbox confirming your order. You may not receive the email in your inbox because your email manager is considering our emails as spam. If you do not find our confirmation email in your inbox, we recommend you to contact our order department at pedidos@intattooveritas.com or call +34 690669173, probably your order has not been completed correctly. Remember that for an order to be placed correctly you must complete all the required fields, accept the conditions of purchase, choose the desired transport and payment method. the desired transport and the payment method. Once you have completed these fields you will have to accept the purchase for your order to be verified.
11. How do I know if my order is being fulfilled?
When we start working on your order, you will receive an email called PREPARATION IN COURSE. If any questions arise during the process we will contact you. Please check that our emails are not being deleted by your email manager (as they are considered spam) and that the email you gave us is well written.
12. How do I know if my order has been shipped?
Once your order leaves our facilities you will receive an email with the denomination SHIPPED. Check that our emails are not being deleted by your email manager (as they are considered spam) and that the email you gave us is well written.
13. When will my order be delivered?
If this order has been placed before 4pm (Monday to Friday), it will be dispatched the same day (working day) as long as the volume of work allows it. Our team works to deliver the goods as soon as possible (during the Christmas and bank holiday periods there may be delays).
14. How will my order be delivered?
It is essential that you are at the delivery address indicated so that the delivery person can find someone to give the order to. If you have a doorman, estate guard or someone authorised, remember that this person will be able to collect the order on your behalf.
15. How can I be informed about the delivery of my order?
In the case of orders sent by MRW, when the carrier collects your order from our warehouse you will receive an email with the tracking number of the transport agency and a link so that you can locate your shipment at all times. If your order has been sent by UPS, the transport company will send you an email with all the details so that you can track your order. If your order has been sent by ordinary mail, our warehouse colleagues will send you the tracking number so that you can locate it. If you do not find the shipment do not hesitate to contact us by email at pedidos@intattooveritas.com or by phone at +34 690669173. Check that our emails are not being deleted by your email manager (as they are considered spam) and that the email you gave us is well written.
16. How can I contact the agency?
If you do not have a tracking number, for whatever reason it has not arrived, or you have no news from the delivery agency, remember that you can always contact us and we will provide you with your delivery number and the telephone number of the corresponding franchise so that you can contact them and arrange the delivery of your parcel.
17. Can I send a Glovo to pick up my order?
If you have an account with Glovo and they are within your delivery area we have no problem. Remember to call us to confirm the order beforehand on +34 918288273.
18. I have placed an order for in-store collection, when can I pick it up?
You will be able to pick up your order at the shop once you receive an email in your inbox with the denomination READY FOR COLLECTION, if you go before receiving the confirmation email it is quite likely that we do not have your order ready yet. (Keep in mind holidays and Sundays for this calculation). If you have any questions, please contact the shop by telephone on +34918288273 so they can confirm when your order will be ready.
19. Once I have received the order, can I cancel it?
To know the conditions and procedure for exercising your Right of Withdrawal you can consult this link

Contact us to inform us of the withdrawal by email: pedidos@intattooveritas.com indicating the following: -Order number. -Full name. -Contact telephone number. Our team will attend to your request as soon as possible.
20. My order is damaged / confused / or I just want to return it, how should I proceed?
Read the terms and conditions carefully at the following

link Contact us to inform us of the return by email: pedidos@intattooveritas.com, our team will deal with your request as soon as possible, indicating the following: -Order number. -Full name. -Contact telephone number.

21. How long does it take to receive my order?
Deliveries will be made from Monday to Friday once payment has been made. (not including holidays). If you are in Spain and Portugal Peninsula, the transit time will be the one you choose you choose on the payment page, from 24 to 48 h, to urgent orders for same day delivery. same day delivery. We recommend you pay special attention to this point if you are in a hurry. For orders outside Spain (Europe and International) the delivery time will depend on the will depend on the place of destination and the chosen delivery method, which can range from from 2 days to 15 days or more. This is influenced by many factors such as customs, standard or express shipping, if you send by UPS or DHL, etc. You will have when you place your order outside the European Union, you should bear in mind that customs European Union that the customs costs are always borne by the buyer and depend on the depend on the country of destination.
22. Which carrier will deliver my order?
We work with the following transporters, depending on the destination you will have activated one or the other: -MRW : National shipments in Peninsula, Balearic Islands and Portugal. -UPS : International shipments (outside Spain). -DHL : International shipments (outside Spain). -POST : Shipments to the Canary Islands, Ceuta, Melilla and International. -GLOVO and SIMILARS: For deliveries in Madrid, with charge and management on account of the buyer, and only valid for orders and only valid for orders with collection in shop.
23. When will my order be shipped free of charge?
Your shipment will be free of charge as long as the destination is Spain peninsula and when does not exceed 5 Kgs in weight and the amount is over 120€ VAT included.
24. In which cases can I return the items I have purchased?
In the event that the purchased product is not to your liking, as long as the product is unused and in the same condition in which it was delivered, and preserving its original packaging and labelling. You can notify this to pedidos@intattoveritas.com within a maximum period of 7 calendar days from the receipt of your order receipt of your order and you will be able to exchange it for another article of equal or more value or, failing that, for a voucher that you will be discounting on products from our our on-line shop. We will not accept exchanges of sterilised hygiene products such as inks, creams such as inks, creams or liquids. Likewise, we will not accept exchanges of machines and supplies that are used, opened or without their original packaging. At In Tattoo Veritas we guarantee that all the products we sell ARE NEW and have never been used by anyone before. They go direct from the manufacturer to the end customer.
25. What happens if I don't like the machine I bought and I want to return it?
At In Tattoo Veritas we guarantee that all the products we sell ARE NEW and have not been used by anyone before. They go direct from the manufacturer into your hands, if you have purchased a machine or power supply that you don't you don't like after you have tried it, you can't return it. our philosophy is the quality and reliability of the products we sell. we sell. We recommend you, before buying a product that you are sure that it is suitable for the technique you are working with. a team of experts who can advise you so that you can buy the product/s that are the product/s that best suit your needs.
26. What is the warranty on the machine I bought?
In Tattoo Veritas acts as a distributor for manufacturers who guarantee that the products presented for sale guarantee that the products presented for sale are in good working order and do not correctly and do not present any defects or hidden faults that could make them dangerous or dangerous or unsuitable for normal use. The contractual warranty offered is the one usually granted by the manufacturer, which may vary from one manufacturer to another. manufacturer, this may vary from one manufacturer to another. Once the Once the customer has received the product, he/she will have the instructions for use provided by the manufacturer in its box, sufficient for the correct use and installation of the product and all the information and installation of the product and all the information about the warranty. No customer may not request a longer warranty than the one offered by the manufacturer offers.
27. My machine and/or source is under warranty and has a defect, what can I do? defect, what can I do?
You must take into account that the warranty only covers mechanical defects. manufacturing defects, it will not cover in any case falls, overuse or misuse. It is advisable to read very well the manufacturer's instructions regarding use, maintenance and cleaning. instructions regarding use, maintenance and cleaning. However, as it is within the the warranty period, you must send your machine/fountain to the manufacturer for assessment and assessment and repair. At In Tattoo Veritas we put all our means at your disposal to means at your disposal to facilitate communication with the manufacturer, in most cases we are even the ones who send the products to be repaired. products to be repaired. The shipping costs derived from these procedures are the responsibility of the buyer.
28. My machine and/or source is out of warranty and has a defect, what can I do? defect, what can I do?
Even if your machine's warranty has expired, don't worry as we can contact the manufacturer we can contact the manufacturer for a repair at the corresponding cost. The cost of the repair is set by the manufacturer and is the responsibility of the The cost of the repair is set by the manufacturer and is paid by the buyer, as well as the shipping costs derived from it. In In Tattoo Veritas we put at your disposal all the means to facilitate and help you in these procedures. help you with these procedures. 90% of the time the devices can be repaired.
29. How can I pay for my order?
At In Tattoo Veritas we have enabled different payment methods. You can pay for your order by: credit or debit card (Visa, Mastercard, Visa Electron and/or other similar cards), bank transfer, cash on delivery, PayPal and cash on delivery, PayPal and Bizum. *Not all payment methods are available for all countries. for all countries, there may be some restrictions depending on the country. Payment by *bank transfer* must be made to the following bank account following bank account: *Caixa Bank .holder: In Tattoo Veritas Supplier. *ES80 2100 2084 64 0200137922. *SWIFT CODE: CAIXESBBXX *Concept: Please indicate the order number. *If you are going to make a bank transfer from abroad (outside Spain) remember that it must be made in Spain) remember that it must be made in euros and not in the official currency of your country. currency of your country, if it is not done in this way, the transfer will be rejected and all the all costs will be borne by the customer.

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